How Frostify handles orders and reminders

Bakery order actions

• Bakeries can accept orders
• Bakeries can reject orders
• Bakeries can cancel orders when needed
• Bakeries can update order status throughout fulfilment

Standard order flow

Frostify uses a simple order status path so customers understand what is happening.

• Placed
• Accepted
• Preparing
• Ready
• Delivered
• Cancelled

Bakery status updates

Bakeries are expected to keep order status updated regularly. This helps customers plan pickup or delivery and reduces confusion.

• Placed orders should be accepted or rejected promptly
• Accepted orders should move to preparing when work begins
• Preparing orders should move to ready when fulfilment is complete
• Ready orders should be closed after delivery or pickup completion

Customer actions

• Customers can view order status in Frostify
• Customers can contact the bakery for order changes or cancellation requests
• Customers cannot directly cancel an accepted order inside Frostify without bakery approval

Reminder system

Frostify sends simple in-app reminders to bakeries when an order needs attention.

• New order alerts when a customer places an order
• Reminder if an order is not accepted in time
• Reminder if an accepted order is not moved forward
• Reminder if an order stays in preparing or ready for too long

Important role boundary

Frostify does not prepare food.

Frostify is not a delivery partner.

Each bakery remains fully responsible for order fulfilment, quality, timing, cancellation handling, and customer communication.